BURNOUT OF SOCIAL WORKERS AT Dr. HASAN SADIKIN BANDUNG CENTRAL HOSPITAL

Radityo Bimo Kartika Aji; Meiti Subardhini; Yana Sundayani

doi:10.31595/ijsw.v3i2.226

Authors

Radityo Bimo Kartika Aji Bandung Polytechnic of Social Welfare (Poltekesos), Indonesia
Meiti Subardhini Bandung Polytechnic of Social Welfare (Poltekesos), Indonesia
Yana Sundayani Bandung Polytechnic of Social Welfare (Poltekesos), Indonesia

DOI:

https://doi.org/10.31595/ijsw.v3i2.226

Abstract

The high workload can cause burnout. Burnout makes the worker not pay attention to the person he helped, thus reducing the quality of service. The research method used is descriptive research method with qualitative approach. The informant consisted of 11 people, two medical social workers, three medical social worker partners, and six medical social worker patients. The result of the research showed that: a) medical social workers experiencing burnout with the most emerging aspect of emotional exhaustion, b) depersonalization aspects, medical social workers showed apathetically and acting callous at work, c) medical social worker feel they can't work optimally but in the reality, they have good performance based on Indeks Kinerja Individu (IKI), d) Medical social worker can keep working with good performance because of their love to the profession, e) The burnout shown by medical social workers has no effect to the helping process to the patient in Dr. Hasan Sadikin General Hospital. The main factors of burnout of medical social workers is a barrier in their career, which leads the medical social worker can't get their rights based on their performance and education.

Downloads

Download data is not yet available.

References

Azwar, Azrul. (2004). PengantarAdministrasi Kesehatan. Jakarta: Binarupa Aksara.

Bakker, A. B, and Costa, P. L. (2014).Chronic Job Burnout and Daily Functioning: a Theoretical Analysis. Diakses 11 Agustus 2017, dari www.sciencedirect.com/science/article/pii/S2213058614000096

Caputo, J. S. (1991). Stress and Burnout in Library Service. Phoenix: The Oryx Press

Farber, A. B. (1983). Stress and Burnout in The Human Service Professions. New York: Pergamon Press Inc.

Fereshti Lailani. (2013). Efikasi Diri Sebagai Internal Buffer Terhadap Burnout.Talenta Psikologi, 4(1), 35-58.

Garvin.(1999). Tentang Group Work.(Herry Koswara dkk). Bandung: STKS Press Bandung

Gillespie, D. F. (1987).Burnout Among Social Workers. New York: Routledge

Johnston, Marry. (1988). Relasi Dinamis antara Pekerja Sosial dengan Klien dalam Setting Rumah Sakit. Solo: Sri Laksana Purna Keputusan Menteri Kesehatan Republik Indonesia Nomor 378/Menkes/SK/2008 tentang Pedoman Pelayanan Rehabilitasi Medik di Rumah Sakit Kelas A,B,C dan D.

Kustian, Arief. (2013). Burnout Pekerja Sosial dalam Melayani Pasien Psikotik di Rumah Sakit Jiwa Provinsi Jawa Barat.Bandung: STKS Bandung

Lim Bee Ean. (2007). Study On The Job Satisfaction and Burnout Among Medical Social Workers in Government Hospitals in Malaysia. Malaysia: USM

Lexy J. Moleong.(2007). Metodologi Penelitian Kualitatif. Bandung: Remaja Rosdakarya

Maslach, Christina and Michael P. L. (2016).Understanding The Burnout Experience: Recent Research and Its Implications for Psychiatry.Journal World Psychiatry, 15(2), 103-111.

Maslach, Christina, Wilmar B. S. and Michael P. L. (2001).Job Burnout.Annual Rev Psychology, 52, 397-422.

Nuryana, Muâ€™man.(2001). Pekerjaan Sosial Medik di Rumah Sakit. Jakarta: Departemen Kesehatan dan Kesejahteraan Sosial Republik Indonesia

Schaufeli, B. W., Michael P. L. and Christina Maslach. (2009). Burnout: 35 Years of Research and Practice. Career Development International, 14(3), 204-220.

Siti Raudhoh. (2013). Psikoedukasi. Bandung: Universitas Padjajaran.

Sugiyono.(2016). Memahami Penelitian Kualitatif. Bandung: Alfabeta

Suharsimi Arikunto. (2010). Prosedur Penelitian Suatu Pendekatan

Pratek. Edisi Revisi V. Jakarta: Rieneka Cipta

Suharto, Edi. (2007). Pekerjaan Sosial di Dunia Industri: Memperkuat CSR (Corporate Social Responsibility). Bandung: Alfabeta

Sukoco, Dwi Heru.(1998). Profesi Pekerjaan Sosial dan Pertolongannya. Bandung: Kopma STKS

Triana Yusuf, Bellinda dan Eryani, Ria Dewi.(2016). Studi Deskriptif Mengenai Burnout pada Perawat di Rumah Sakit Umum Daerah Kab. Bandung. Prosiding Psikologi, 2(1).

Undang-Undang Republik Indonesia Nomor 36 Tahun 2009 tentang Kesehatan

Virgonita IW, Mulya dan Marleny P, Putri (2015).Pengaruh Psikoedukasi Manajemen Burnout terhadap Strategi Koping Pada Ibu Asuh sebagai Caregiver di SOS Children's Villages Semarang.JURNAL DINAMIKA SOSBUD, 17(2), 285-291