INDONESIA

Abstract

This study aims to evaluate the effectiveness of the Komunitas Keprofesian
(Professional Community) program organized by Masjid Salman ITB in preparing
participants, especially alumni cadres, to face the professional world after
graduation. The program is designed to provide training in various fields, including
academia, business, social, professional, and statesmanship, focusing on enhancing
technical skills and developing soft skills. The research method used is a qualitative
approach with semi-structured interview techniques. Participants consisted of 7
informants selected purposively based on their active involvement in the program.
Data analysis was carried out using the service effectiveness framework from Rino J.
Patti (1988), which measures three main dimensions: client change, service quality,
and client satisfaction. The results of the study indicate that this program is effective
in bringing positive behavioral changes to participants, improving skills, and helping
them set career goals. However, several challenges were found related to
accessibility and the implementation of the hybrid format in the program's
execution. Overall client satisfaction was achieved, but improvements are needed in
practical application aspects. This study recommends improvements in the program
structure to better meet the specific needs of participants and adjust training
methods to be more inclusive and practical.

Keywords: program effectiveness, professional community, Masjid Salman ITB,
professional services.