Community Perceptions of the Cek Bansos Application in the Distribution of Social Assistance in Kalikidang Village, Sokaraja Subdistrict, Banyumas Regency, Central Java
DOI:
https://doi.org/10.31595/lindayasos.v7i1.1604Keywords:
cek bansos, technology acceptance, social assistance, digital transformation, rural communitiesAbstract
Digital transformation in public service delivery, particularly in the distribution of social assistance, has emerged as a crucial issue in realizing transparent, accountable, and responsive governance that meets community needs. One of the innovations introduced by the government is the Cek Bansos application, designed to simplify data verification processes, reduce distribution errors, and accelerate information access for beneficiary communities. This study examines the perceptions of residents in Kalikidang Village regarding the use of this application, employing a descriptive quantitative approach with a sample of 96 household heads. The research focuses on two main dimensions within the Technology Acceptance Model framework, namely perceived ease of use and perceived usefulness. The findings indicate that most respondents positively assessed the application, with 81.40% perceiving it as easy to use and 83.06% recognizing its usefulness in accessing social assistance information and ensuring accurate targeting. Nevertheless, challenges remain regarding residents’ understanding of administrative procedures and the use of several application features, highlighting the need for enhanced socialization, training, and technical improvements in the future. These findings expand the understanding of technology acceptance in social welfare services in rural areas, while also emphasizing the importance of collaboration between government, developers, and communities to strengthen digital literacy and the sustainability of technology-based social welfare services. This insight is expected to serve as a reference for developing similar programs to ensure social assistance distribution operates more transparently, equitably, and inclusively supports poverty alleviation.
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